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Shipping & returns

Returns :

Regularly priced merchandise can still be returned for a store credit. All merchandise must be returned tags attached and items must be unworn and washed, and free from any stains or orders. This includes any makeup and animal hair.

footwear must be shipped back in the original shoebox with the lid, inside of a polymailer for a second box. Do not tape the return label to the original shoebox.

Once your return has been processed. You will receive an email containing a gift card with a code that can be used towards a future purchase. The card will be equal to the amount of return item, including sales tax. This card will be a one time use which must be used completely in one transaction. These gift cards can be used online only and they will never expire and they cannot be refilled.

DEFECTIVE ITEMS :

 

In the unusual event you receive an incorrect shipment or defective item, please contact . Av[email protected] within seven days from the original post office stamped shipped date. Please provide photos of the defects. Defects must be reported before items are worn or washed, merchandise that has be worn or washed will not be accepted.  
If you do not contact us about the defect within seven days, We will, unfortunately, Be unable to help you. Please make sure to contact us within this timeline.

MERCHANDISE INELIGIBILITY FOR RETURN :

merchandise purchased as a sale item, including items purchased during a sale event that are marked down are all final sales and cannot be returned or exchanged or store credit.
Merchandise includes: worn items, facemasks, earrings, undergarments (including bodysuit),socks.

RETURN SHIPPING:

If your return meets our criteria please email [email protected] with the order number and stating the reason you’d like to return. Your return must be shipped back to us within 10 days after Canada Post shipping date.
Return shipping is at the customers expense. We do not provide a shipping label or pay for shipping labels. Please make sure you order number is on the box to ensure a speedy response and to confirm whom the gift card credit will be issued to.